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Virtual Assistant Services: Spotlight on Virtual Receptionists

Written by: Sandra Lewis

Do you run your business from home but still want that “big company” experience for your clients and customers? Having a virtual receptionist can help you answer calls in a professional manner, even when you’re out networking or completing work away from your desk. They’re a welcoming and inviting individual who can answer calls, direct phone-calls, take messages – and best of all, they create a professional and pleasant experience for your customers who are calling to enquire about services or sales.

What is a virtual receptionist?

A virtual receptionist is a charming and professional individual who provides the “voice” of your company when clients or customers call your business. They’re based at a separate location, so you can still work from home comfortably without having anybody else in your space. Your business phone number is redirected to them for a specified period, and they answer all of your in-bound calls.

They can provide basic information, direct calls to the relevant individual within your company, and handle enquiries or complaints. They take messages for you when you’re away from your desk, and they maintain an “always open” policy for small-business owners who don’t find it practical to always be next to their phone.

When should I use a virtual receptionist?

There are many small businesses that use a virtual receptionist all the time. All calls can be picked up in a polite and professional manner, whether you’re at your desk or not. They will transfer the call to you, and if you aren’t able to pick up, they will take a message and reassure your customer that their enquiry will be responded to.

You might also only wish to use a virtual receptionist for a few hours a week as you pop out to attend meetings, networking events, or even pick your kids up from school.

It’s important that your customers feel like your business is always available, and having someone to answer the phones while you’re out is an invaluable asset to your business which builds trust, reliability and responsibility.

Try before you buy

If you’re not sure whether a virtual receptionist will work for you, why not give it a try on a “per hour” basis and see what kind of a difference it makes to your business? With Boldly, all of our services are on a “as you need them” basis so there’s no minimum order, no long-term contracts and no obligation to renew.

Using a virtual receptionist can make a huge difference to your company: you’ll never miss an important call again, you’ll reassure your clients and customers with a professional and prompt answering service, and you’ll be able to follow up on every inbound lead – even if you’re at a meeting when the phone rings.

Updated on January 5th, 2014

About the author: Sandra Lewis is the Founder and CEO of Boldly. She's passionate about helping founders move their business forward with the right skills and resources. Setting an example of the efficiencies gained working virtually, she manages her entire team on a virtual basis.