You are using an outdated browser. Please upgrade your browser to improve your experience.

Go virtual with your Christmas temp staff

Written by: Sandra Lewis

Christmas is coming, and it’s time to hire new temp staff to tackle the increased volume of customer calls, customer queries, book-keeping details and website maintenance. With everyone doing their last-minute shopping for the perfect gifts for friends and family, it’s the one time of year when every retail business reaps the benefits of a year of hard work – and it’s important to have the right staff backing you to ensure a smooth process.

Most companies hire temporary staff in their geographic locale, but that means that you’re limited to short-term hires that are mostly students or professionals looking to supplement their income – and they’re all people who know that they’re temporary.

Hiring virtually for the Christmas rush gives you access to service professionals who work on a project-by-project basis on the hour, so you get the same superior professional service whether you hire them for one hour, or twenty. In addition to the quality of work, you also get:

• staff who are fully trained and only require information on your company’s particular set-up, vision and software preferences

• staff who have their own computers and desk space: you don’t need to worry about hiring extra floor space, or sourcing additional computers for the Christmas rush. Virtual staff work virtually: they get the work done from their location which could be in the next town, the next city – or even the next continent.

• a commitment to your company’s values and a dedication to excellence. Virtual staff work on the ethos that delivering exceptional work will lead to more work: whether it’s in the form of new projects from an existing company, or recommendations to a new one. They’re dedicated to being the best they can be so that they can continue working as virtual assistants.

As Christmas approaches, you can easily double your customer service team to provide better support, you can triple your online help centre as staff login and answer questions using provided information, and you can deal with any customer query or complaint that comes your way in a matter of minutes. You can track logistics from countries away, you can upload new products and Christmas Deals at the drop of an email, and you can track your sales, calculate your expenses and monitor your Christmas revenue on-demand.

As always, hiring virtually with Boldly is an a la carte service: you pay for as much or as little as you want. Help yourself to a taster of efficient virtual assistance, and enjoy a smooth and successful Christmas 2012!

Updated on January 5th, 2014

About the author: Sandra Lewis is the Founder and CEO of Boldly. She's passionate about helping Businesses, Organizations and Executives increase productivity and move their work forward with the right skills and resources. Setting an example of the efficiencies gained working remotely, she’s been leading her entire team on a virtual basis for the past decade.