One of the ways that a premium service like Boldly differentiates itself from other more ‘average’ competitors is that we’re absolutely passionate about offering a service that gives you the best possible value and the highest quality for the long term.
If that’s the case, “why can’t I roll over my hours?”
And while we’re on the subject of value, “why can’t I have a free trial?”
All That Glitters Is Not Gold
Let me explain why rolling over your hours is a negative for you when you’re working with a dedicated assistant—someone you count on, and someone you trust to carry your business forward for the long term. It’s counterintuitive.
There are three things at the top of the list when it comes to a successful relationship with a premium executive assistant.
- You want to be able to work with someone consistently over the long term so that the investment you make in training your EA, integrating her into your team, and aligning her with your company culture pays off. The last thing you want is an EA who doesn’t stick around.
- You want your EA to be available when you need him or her, and to be able to rely on your important tasks getting done on time.
- You want to develop a strong trusting relationship with your assistant so that she/he has your back, and so that you can hand over more responsibility over time, freeing yourself up for strategic priorities.
The Problem With Rollover Hours
Imagine that Ellen, your assistant, has 10 years of corporate executive assistance experience. You really hit it off and in the 4 months you’ve been working together she’s made a huge difference for your business. She’s managing your inbox, a hectic meeting schedule, and other key responsibilities.
Ellen’s available part-time, and supporting you along with three other clients.
But in the scenario where you and her other clients can roll over their hours, Ellen is struggling to plan her time.
- You are on a 60 hour/month plan, so Ellen’s reserved 60 hours for you — but in March, you only used 47 of those hours.
- In April, you decided to make up those rolled-over hours and she suddenly needs to reserve 73 hours for you.
- The thing is—the same thing happened with two of her other clients, and now with three of her clients rolling over hours she doesn’t have enough available time to support you, and everyone’s work begins to suffer.
Ellen, who cares deeply about doing a good job for each of you, is devastated.
Finally, after a few months of scheduling nightmares and inconsistent income, Ellen realizes the situation isn’t sustainable. She makes the difficult decision to find a more stable position elsewhere. The investment you made bringing Ellen on board is lost and you have to start again with a new assistant.
You can’t find someone of Ellen’s caliber who is willing to accept the lack of consistency, and in turn, your business suffers.
Premium Means Consistency For Everyone
Contrast this with the scenario of working with Boldly.
First, we’ll work with you during the signup process to accurately estimate the number of hours you need and to set you up on the right-sized plan.
- Ellen knows that if she sets aside those hours for you, that’s what she’ll be working.
- She’s available when you need her, and she’s able to give you her absolute best.
- You have consistency, she has consistency, and she throws herself into helping you develop your business. As is typical with our team, two years later you’re still working together and you’ve seen significant growth. There was just that one time in February when you had an emergency and couldn’t use all your hours. (We paused your plan so that in this exceptional situation you didn’t lose out.)
If you’re looking for a trusted partner, you’re looking for a plan that doesn’t roll over, is carefully managed, and can be adjusted as needed. It will give you better results every time.
You’ll have a steady and reliable relationship with your remote executive assistant, availability when you need it, and you’ll win loyalty and commitment to your business.
So What About That Free Trial?
Let me ask you what you’d prefer.
Would you rather have a one-hour free trial with the ‘next available assistant’ or would you rather:
- Be matched from the start with the perfect assistant for you.
- Meet him/her before you sign up.
- Get a free hour launch meeting with your executive assistant to create a game plan.
- And then have a lifetime 100% satisfaction guarantee so that if at any time you aren’t satisfied we’ll refund your month’s fees.
At Boldly, we don’t do free trials, we do better.
Interested in starting a conversation? Get in touch.
