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It Takes Conviction To Offer A 100% Satisfaction Guarantee; Here’s Why We Do It

At Boldly, we are passionate about offering high-quality services and going to great lengths to match our clients with executive assistants that have the skills and the personality to create a positive and mutually-beneficial working relationship.

One thing you’ll often hear us say is “’your success is our success’ is not a cliché.”

Our company, our team, and our reputation depends on the success of our clients, so we are highly invested in making sure that the quality of work we provide is the best.

That’s why we put our money where our mouth is by offering a 100% satisfaction guarantee.

Most of our clients stay with us on a long-term basis, so it’s almost unheard of for a client to invoke the ‘satisfaction’ clause. But if they do, we are happy to offer clients a refund, even though it means losing the hundreds (or thousands) of dollars we’ve paid our assistants for the work they’ve done. Does that make us a little mad?

Care is our north star, so we believe it’s worth the potential cost to maintain our premium reputation with our clients and our team members.

Our Client Guarantee Starts With Boldly’s Rigorous Hiring Process

Our recruitment process for new remote executive assistants is one of the most rigorous in the industry. If you are fortunate enough to be one of the 1% of applicants that makes it through to the interview process, don’t count your chickens quite yet!

First, you have to get through a series of tests, interviews, and background checks. Those finally assigned to a client are the cream of the crop, highly skilled individuals that have a proven track record, and who have the initiative and the motivation to help their clients succeed — and who genuinely want to do so.

I have been a client of Boldly for 1.5 years now and they have always provided top-notch, long-term EAs that help me (read: do everything) run my businesses. As an entrepreneur, I was always running a one-man show. Once my executive assistant entered the situation I was able to grow all of my companies and focus on new ideas and concepts while trusting that the EA was holding down the fort. I highly recommend Boldly and can tell you from experience that they are the best! — Greg Berry, CEO GCB Marketing

It Takes Two: Great Assistants + Great Clients

Over time, we’ve learned the important lesson that it takes two to tango. The best executive assistants want to work for great clients.

We actually screen our clients to make sure they value and respect our team members!

Without great clients, we are not able to retain high-caliber talent to serve them. Great clients understand that an assistant can only be as good as the instructions they are given, and take responsibility for the assistant’s success by ensuring they have the information and the direction they need. Great clients and great assistants succeed beyond all expectations. No matter how great an assistant is, if a client doesn’t play his or her role, there can’t be success.

Over time, we’ve discovered that with the sort of highly skilled assistants that we offer, when there is a breakdown to the extent that a client says they are not satisfied, it is always one of two reasons:

  1. The personality or skills match isn’t right – which can invariably be resolved by carefully rechecking the client’s requirements and assigning another assistant.
  2. The client didn’t play their part.

Boldly’s client guide, and our client onboarding methods give extensive advice to clients about how to succeed with their remote executive assistant, and those that are keen to establish a long-term, effective working relationship take the advice to heart.

If they need any help, advice on methods for delegating and communicating, or the best apps to use for efficiency, we’re there to support them, and we’ll often coach remote newbies to help clients get up to speed.

When a client refuses to play their role, and puts sole responsibility on the assistant, we are happy to refund them and wish them the very best. We want to keep the company of businessmen and women that have the emotional intelligence to succeed in the remote environment, and for those clients we’ll move heaven and earth.

About the author Sandra Lewis is the Founder and CEO of Boldly. She's passionate about helping Businesses, Organizations and Executives increase productivity and move their work forward with the right skills and resources. Setting an example of the efficiencies gained working remotely, she’s been leading her entire team on a virtual basis for the past decade.

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